ITIL®4 Foundation with Exam Voucher
Learn about process improvements, benefits, and challenges of ITIL®4, and get your ITIL®4 Foundation certification This 3-day course, ITIL®4 Foundation, prepares you for the examination leading to the Foundation Certificate in IT Service Management. The course is designed as an …
Overview
Learn about process improvements, benefits, and challenges of ITIL®4, and get your ITIL®4 Foundation certification
This 3-day course, ITIL®4 Foundation, prepares you for the examination leading to the Foundation Certificate in IT Service Management. The course is designed as an introduction to ITIL®4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL®4 takes you through an in-depth view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
Prerequisites:
There are no prerequisites for this course, though a familiarity with IT and IT services is recommended. This Foundation course is a mandatory prerequisite for all other ITIL®4 courses.
Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
- High level overview of ITIL® v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL®4 model SVS model
- The seven Guiding Principles of ITIL®4
- ITIL®4’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL®4 practices, with a main focus on the 18 practices that are testable on the ITIL®4 foundation exam.
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Curriculum
Instructor
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Target audiences
- All are welcome to this informative course. The ITIL®4 Foundation Certification Course is especially beneficial for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. This course would also benefit anyone who is looking to upgrade their ITIL®v3 certification and knowledge.
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Course Features
- Lectures 0
- Quizzes 0
- Duration 3 days
- Skill level Beginner
- Language English
- Students 4
- Assessments Yes