ITIL® 4 Specialist Drive Stakeholder Value (DSV) (ITIL4DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

The DSV course focuses on these key ITIL 4 practices:

• Relationship management
• Portfolio management
• Service request management
• Supplier management
• Business analysis
• Service level management
• Service catalog management
• Service Desk
• Business relationship management